So, you’re a High Roller, eh? Well, let’s see just how much you know about rollin’ big with How Do You Roll?
Question 1: True or False- Your High Roller card doubles as a gift card/stored credit card.
Answer: True! You can load money yourself online when you are logged in to your loyalty home page or you can add money at your nearest How Do You Roll? location.
Question 2: How many rolls do you have to purchase before earning your free roll?
Answer: After purchasing 10 rolls, your 11th will be free! If you’re tracking your “points” on our loyalty website, you’ll notice that each roll is 10 points. After you’ve earned and redeemed your free roll (so 110 points), your points tracker will reset to 0.
Question 3: If you’ve forgotten your card while at the restaurant, can you still earn credit for your rolls?
Answer: YES! You’ll need to fill out the form through our loyalty website. You can find the link to it on the right side in the box titled, “Need points added?” Once you’ve made it to the form, you’ll need to fill out your name, e-mail address (make sure to enter this correctly, as we’ll contact you via e-mail if we need to follow-up with you), card number, location visited, receipt number (located under the time and are 5 numbers long such as 10001), and number of rolls purchased. Remember that only rolls purchased at full price count towards points!
Question 4: True or False- Your points are added automatically after you submit the form.
Answer: Unfortunately, this one is false. We wish it could be automatic, but our system is not set up to process and verify requests. We manually do this and thank you for your patience as it averages 3 to 5 business days to complete this.
Question 5: How do you move up to Honor and Rockin’ Roller status?
Answer: Once you’ve purchased 50 rolls at the High Roller level and redeemed the 5 free rolls earned from those 50 purchased, you have made the Honor Roll! We monitor your points and will mail out your card once we see that you’ve achieved this. To become a Rockin’ Roller, you’ll need to repeat the process at the Honor Roller level.
So, how did you do? Don’t worry if you missed a few- these are actually some of our frequently asked questions! We hope you now know a bit more about your High Roller card. If you have any unanswered questions, feel free to e-mail us at firstname.lastname@example.org!
As always, thanks for rollin’ with us!